Terms of service

Effective Date: March 2025

Welcome to Inked Memory.

These Terms of Service ("Terms") govern your access to and use of the Inked Memory website, products, digital content, services, and any related experiences we provide. They constitute a legally binding agreement between you and Inked Memory Ltd. By visiting our website, creating an account, placing an order, downloading digital content, or otherwise using any part of our Services, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy.

If you do not agree with these Terms, you should discontinue use of our website and refrain from purchasing or using our products and services.

At Inked Memory, our mission is simple—to help individuals, families, organisations, and communities preserve the stories, wisdom, traditions, and memories that matter most. These Terms exist not only to protect our business but also to ensure that every customer enjoys a transparent, fair, and trusted experience when interacting with our brand.

1. About Inked Memory

Inked Memory is a Nigerian and United States of America memory preservation and storytelling company dedicated to creating meaningful products that help people capture life's most valuable experiences and preserve them for future generations.

Our products include premium guided journals, luxury keepsake gift boxes, digital books, downloadable resources, educational materials, storytelling tools, legacy planning products, corporate gifting solutions, and other physical and digital products designed to celebrate memory, family, and human connection.

Throughout these Terms, references to "Inked Memory," "we," "our," or "us" refer to Inked Memory Ltd., while "you" or "your" refers to any individual or organisation accessing or using our website, products, or services.

For any questions relating to these Terms, you may contact us at:

Inked Memory Ltd.

13 Babatope Bejide Crescent, Lekki Phase 1, Lagos State, Nigeria, Email: info@inkedmemory.io

Website: www.inkedmemory.io

2. Eligibility to Use Our Services

Our website and services are intended for individuals who are legally capable of entering into binding agreements under the laws applicable in their jurisdiction.

By using our website, you confirm that the information you provide is accurate and complete and that you are authorised to make purchases using the payment method provided.

While many Inked Memory products are designed to encourage conversations across generations and may be enjoyed by children together with their families, purchases, account registration, and contractual obligations must be completed by an adult or by someone acting with the authority of a parent or legal guardian.

We reserve the right to refuse service, suspend accounts, or cancel transactions where we reasonably believe these requirements have not been met or where our Services are being used unlawfully or contrary to these Terms.

3. Our Products and Services

Inked Memory continuously develops products and experiences designed to preserve memories in meaningful and lasting ways. These may include physical products, digital products, educational resources, personalised services, and future innovations that expand how families document and share their stories.

We make every reasonable effort to ensure that product descriptions, images, colours, specifications, pricing, and availability displayed on our website accurately reflect the products we offer. However, because many of our products are handcrafted, professionally printed, or produced using premium materials, minor variations in colour, texture, packaging, or finish may naturally occur. Such variations do not constitute defects and are part of the unique character of our products.

From time to time, we may improve, modify, discontinue, or replace products, packaging, features, or specifications without prior notice where doing so enhances quality, functionality, or customer experience. These updates will not materially reduce the value of products already purchased.

4. Digital Products and Downloads

In addition to our physical collections, Inked Memory offers digital products including ebooks, guided journals, templates, storytelling resources, printable materials, question libraries, digital bundles, and other downloadable content.

Unless expressly stated otherwise, all digital products are licensed for your personal, non-commercial use only. Purchasing a digital product grants you a limited, non-exclusive, non-transferable licence to access and use that content. Ownership of the intellectual property remains exclusively with Inked Memory.

To protect the originality and value of our work, you may not reproduce, distribute, resell, sublicense, publish, share publicly, or commercially exploit any digital product or any part of its contents without our prior written permission. This includes copying our prompts, interview questions, templates, layouts, designs, educational materials, or storytelling frameworks for use in competing products, publications, courses, software, or commercial services.

Because digital products are delivered electronically and become immediately accessible after purchase, they are generally non-refundable except where required by applicable law or where the product is defective, inaccessible, duplicated, or incorrectly supplied.

5. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms.

An order is not considered accepted until payment has been successfully authorised and you receive an order confirmation from Inked Memory. Receipt of an automated confirmation email acknowledging your order does not necessarily mean that your order has been accepted for fulfilment.

In rare circumstances, we may decline or cancel an order after it has been placed. This may occur where a product becomes unavailable, a pricing or technical error has occurred, payment cannot be verified, fraudulent activity is suspected, shipping restrictions apply, or we reasonably believe that fulfilling the order would violate these Terms or applicable law.

Where an order is cancelled after payment has been received, any amount successfully paid will be refunded using the original payment method whenever reasonably possible.

6. Pricing and Payments

All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice. While we take great care to ensure pricing accuracy, occasional errors may occur. Where an obvious pricing error has been identified before dispatch, we reserve the right to cancel the affected order and issue a full refund.

Payments made through Inked Memory are processed securely using trusted third-party payment providers. We do not collect, store, or have access to your complete debit card, credit card, or banking credentials. Depending on your location, payments may be securely processed through providers such as Paystack, Flutterwave, Stripe, or other authorised payment partners that comply with internationally recognised security and payment standards.

By completing a purchase, you authorise the relevant payment provider to process your transaction in accordance with its own terms and privacy practices.

7. Order Cancellations

We understand that circumstances may change after an order has been placed. Orders may therefore be cancelled only before they have entered production, fulfilment, or shipment.

Once production has commenced, or where products have been personalised, customised, or prepared specifically for you, cancellations may no longer be possible. Similarly, orders that have already been dispatched will instead be governed by our Refund & Returns Policy.

If you need to request a cancellation, we encourage you to contact our Customer Experience Team as soon as possible at orders@inkedmemory.io. While we will always do our best to assist, cancellation requests cannot be guaranteed once processing has begun.

8. Shipping and Delivery

At Inked Memory, every order represents a meaningful story waiting to be preserved. We take great care in preparing, packaging, and shipping each product to ensure it arrives safely and in excellent condition.

Delivery times vary depending on your location, the shipping option selected during checkout, courier availability, customs procedures (where applicable), and other operational factors. While most orders are delivered within our published estimated delivery window, all delivery dates are estimates and should not be considered guaranteed unless expressly agreed in writing.

Once your order has been dispatched, responsibility for the shipment passes to the customer upon delivery to the address provided during checkout. Customers are responsible for ensuring that their delivery information is accurate and complete. Inked Memory cannot be held responsible for delays, failed deliveries, or additional costs arising from incorrect addresses, unavailable recipients, or incomplete delivery information.

For international orders, customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges are determined by local authorities and remain the responsibility of the customer unless expressly stated otherwise at the time of purchase.

Further information regarding shipping procedures, estimated delivery times, and tracking is available in our Shipping Policy, which forms part of these Terms.

9. Returns, Refunds and Exchanges

Customer satisfaction is important to us, and we strive to ensure every order meets the quality our customers expect.

Our Returns and Refunds process is governed by our Refund & Returns Policy, which should be read together with these Terms.

Where a product qualifies for return, it must be returned within the stated return period, unused, in its original condition, and together with its original packaging and any accompanying materials.

Certain products may not be eligible for return, including but not limited to personalised products, customised orders, digital downloads, gift cards, or products otherwise identified as non-returnable at the time of purchase, except where required by applicable law.

If a product arrives damaged, defective, incomplete, or incorrect, customers should notify us promptly so that we can investigate the issue and determine an appropriate resolution, which may include a replacement, exchange, store credit, or refund.

Nothing in these Terms limits any statutory consumer rights available under applicable law.

10. Intellectual Property

Everything that makes Inked Memory unique has been thoughtfully created, carefully developed, and is protected by intellectual property laws.

Unless otherwise stated, all content available through our website and Services—including our journals, prompts, storytelling frameworks, interview questions, illustrations, graphics, product concepts, layouts, photographs, videos, written content, educational resources, digital downloads, software, branding, logos, trademarks, packaging designs, product names, and website content – is owned by or licensed to Inked Memory.

These rights are protected under applicable copyright, trademark, design, and other intellectual property laws.

Your purchase of an Inked Memory product gives you ownership of the physical product itself, but it does not transfer ownership of the intellectual property contained within that product.

Except where expressly permitted by law or with our prior written consent, you may not reproduce, copy, distribute, publish, adapt, translate, modify, commercially exploit, reverse engineer, or create derivative works from any part of our content or products.

11. Use of Our Content

We encourage our customers to enjoy and share their experiences with Inked Memory. However, our content is intended solely for personal, lawful use.

You may not use any part of our products or content to create competing products or services, publish our materials as your own, or incorporate our content into books, journals, online courses, software applications, artificial intelligence models, prompts, datasets, or commercial training materials without our prior written permission.

This includes, but is not limited to:

our guided questions and interview prompts;
journal structures and layouts;
storytelling methodologies;
product designs and packaging concepts;
digital templates and printable resources;
photographs, illustrations, videos, and marketing materials.

Unauthorised use of our intellectual property may result in legal action.

12. User Content

Some of our Services allow customers to submit stories, reviews, photographs, videos, testimonials, family memories, or other content.

You retain ownership of the content you create.

However, by submitting content to Inked Memory, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, adapt, translate, distribute, and promote that content for purposes connected with operating, improving, marketing, or showcasing our products and services.

Where reasonably practicable, we will credit contributors when using customer stories or testimonials.

You confirm that any content you submit:

belongs to you or that you have permission to share it;
does not infringe another person's intellectual property or privacy rights;
is not misleading, unlawful, defamatory, abusive, or offensive; and
does not contain malicious software or harmful code.

We reserve the right to refuse, edit, remove, or decline to publish any content that we reasonably believe violates these Terms or is inconsistent with our values.

13. Reviews and Testimonials

We welcome honest feedback from our customers because it helps us improve our products and services. By submitting a review, testimonial, or recommendation, you confirm that it reflects your genuine experience with Inked Memory.

With your permission upon interview or collection, we may subsequently publish customer reviews or testimonials on our website, social media channels, marketing materials, or other promotional content.

We reserve the right to moderate reviews for clarity, length, grammar, or compliance with these Terms, provided that the overall meaning is not materially altered. If you decide to retract any review or feedback, kindly contact us at info@inkedmemory.io

14. Corporate and Bulk Orders

Inked Memory proudly partners with organisations, institutions, governments, and businesses seeking meaningful gifts and memory preservation experiences.

Corporate, wholesale, and bulk purchases may be subject to separate quotations, payment schedules, production timelines, branding requirements, and contractual terms.

Where separate agreements exist, those agreements shall prevail over these Terms to the extent of any inconsistency.

15. Promotions, Discounts and Gift Cards

From time to time, Inked Memory may offer promotional campaigns, discount codes, referral programmes, or gift cards.

Unless otherwise stated:

promotions cannot be combined;
discount codes have no cash value;
promotions may expire without notice;
offers are subject to availability; and
we reserve the right to withdraw or modify promotions where misuse, fraud, or technical errors occur.

Gift cards remain subject to any additional terms issued at the time of purchase.

16. Acceptable Use

We ask all customers to use our website respectfully and responsibly.

You agree not to use our website or Services to:

violate any applicable law or regulation;
engage in fraudulent or deceptive activity;
interfere with the operation or security of our website;
introduce malicious software or harmful code;
attempt unauthorised access to our systems;
impersonate another person or organisation;
infringe the intellectual property or privacy rights of others; or
use our content or Services in any manner that could damage the reputation or legitimate interests of Inked Memory.

Where we reasonably believe these Terms have been violated, we reserve the right to suspend or terminate access to our Services, refuse future orders, remove user content, or take any other action permitted by applicable law.

17. Third-Party Services

Our website may include links to third-party websites, payment providers, social media platforms, shipping partners, or other services for your convenience.

These services operate independently of Inked Memory and are governed by their own terms, privacy policies, and business practices.

While we carefully select trusted partners, we do not control and are not responsible for the content, availability, security, or practices of third-party services. Your interactions with such services are governed solely by the terms and policies of the relevant provider.

18. Disclaimer

At Inked Memory, we are committed to creating products and experiences that inspire meaningful conversations, preserve memories, and celebrate life's most important moments. While we strive to ensure that every product, service, and piece of information we provide meets the highest standards of quality and accuracy, our website and Services are provided on an "as available" and "as is" basis to the fullest extent permitted by applicable law.

Although we make every reasonable effort to ensure that product descriptions, pricing, photographs, educational resources, articles, guides, and other content published on our website are accurate and up to date, occasional errors or omissions may occur. We reserve the right to correct such errors, update information, or modify products and services at any time without prior notice.

Nothing contained on our website should be interpreted as legal, financial, psychological, medical, or professional advice. Any educational or storytelling content provided by Inked Memory is intended for informational and inspirational purposes only.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Inked Memory, its directors, employees, contractors, partners, suppliers, and affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to your use of our website, products, or Services.

This includes, without limitation, any loss of profits, business opportunities, anticipated savings, goodwill, reputation, data, or other intangible losses, even where Inked Memory has been advised that such damages may occur.

Our total liability in connection with any claim relating to your purchase or use of our Services shall not exceed the total amount actually paid by you for the product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability where such limitation would be unlawful, including liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, or death or personal injury caused by our negligence where applicable law prohibits such exclusion.

20. Indemnification

You agree to indemnify, defend, and hold harmless Inked Memory, together with its directors, officers, employees, consultants, contractors, licensors, suppliers, and partners, from and against any claims, liabilities, losses, damages, expenses, or legal costs arising out of or relating to:

your breach of these Terms;
your misuse or use of our website, products or Services;
your infringement of another person's intellectual property, privacy, or other legal rights;
any content submitted by you that is unlawful, misleading, defamatory, or otherwise violates these Terms; or
your violation of any applicable law or regulation.

This obligation survives the termination of your relationship with Inked Memory.

21. Service Availability

We continually improve our website and Services to provide the best possible experience.

To maintain performance, security, or functionality, we may occasionally suspend access to parts of our website for maintenance, upgrades, testing, or operational improvements.

While we make every reasonable effort to minimise interruptions, we cannot guarantee uninterrupted or continuous availability of our Services. We also reserve the right to modify, discontinue, or withdraw any product, feature, service, or part of our website where necessary for business, operational, legal, or security reasons.

22. Privacy

Your privacy matters to us.

Our collection, use, storage, and protection of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using our website and Services, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

23. Force Majeure

Inked Memory shall not be responsible for delays or failures in performing our obligations where such delays or failures result from events beyond our reasonable control.

These events may include, but are not limited to, natural disasters, severe weather, epidemics or pandemics, war, civil unrest, industrial disputes, government actions, transportation disruptions, power failures, internet outages, cyberattacks, supplier shortages, customs delays, or any other circumstance that could not reasonably have been anticipated or prevented.

Where such circumstances occur, we will make reasonable efforts to minimise disruption and resume normal operations as soon as practicable.

24. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflicts of law principles.

We believe that most disagreements can be resolved quickly through open communication. If you have a concern regarding our products or Services, we encourage you to contact us first so that we may work together to reach an amicable solution.

Where a dispute cannot be resolved through good-faith discussions, the parties agree to first explore mediation or another mutually agreed alternative dispute resolution process before commencing court proceedings, where permitted by applicable law.

If legal proceedings become necessary, the courts of competent jurisdiction in Lagos State, Nigeria, shall have exclusive jurisdiction, except where mandatory consumer protection laws provide otherwise.

25. Changes to These Terms

As Inked Memory continues to grow, our products, services, and legal obligations may evolve.

We therefore reserve the right to amend or update these Terms from time to time. Any changes will become effective upon publication on our website unless a later effective date is specified.

Where changes materially affect your rights or obligations, we will take reasonable steps to notify customers through our website, email communications, or other appropriate channels.

Your continued use of our website or Services after revised Terms become effective constitutes your acceptance of those changes.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, and any additional policies or agreements expressly incorporated by reference, constitute the complete agreement between you and Inked Memory regarding your use of our website, products, and Services.

They supersede all previous understandings, communications, or agreements relating to the same subject matter.

27. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted, modified, or limited only to the extent necessary to make it enforceable.

The remaining provisions shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of any single provision.

28. No Waiver

Failure by Inked Memory to enforce any provision of these Terms or to exercise any right under these Terms shall not constitute a waiver of that provision or right.

Any waiver shall be effective only if made expressly in writing and shall not affect any subsequent breach or enforcement of these Terms.

29. Assignment

We may assign, transfer, or delegate our rights and obligations under these Terms to another entity as part of a merger, acquisition, corporate restructuring, sale of assets, or other business transaction, provided that doing so does not materially reduce your legal rights.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

30. Contact Us

If you have any questions about these Terms of Service or wish to contact us regarding your use of our website, products, or Services, please reach out to us using the details below: