Shipping policy

Effective Date: March 2025

At Inked Memory, every order represents a meaningful story waiting to be preserved. We are committed to ensuring your keepsake arrives safely, securely, and in excellent condition.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are typically processed within 2–10 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been prepared for shipment, you will receive a confirmation email with your shipping details and tracking information (where available).

During new product launches, promotional campaigns, holidays, or periods of unusually high demand, processing times may be extended. If there is a significant delay, we will notify you using the contact information provided with your order.

Delivery Times

We proudly ship to customers across Nigeria and around the world.

Estimated delivery times range from 1 to 10 business days, depending on factors such as:

Your delivery location
The shipping service selected at checkout
Courier availability
Order size
Customs clearance (for international shipments)
Local operating conditions

While we always strive to deliver orders within the estimated timeframe, all delivery times are estimates and are not guaranteed.

Shipping Partners

To ensure reliable and efficient delivery, Inked Memory works with our internal delivery team and with carefully selected national and international courier partners.

The shipping carrier used for your order may vary depending on your location, the shipping option selected, and the most efficient delivery service available at the time of dispatch.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where applicable.

Please allow up to 24 hours for tracking information to become available after dispatch.

If your order has not arrived within the estimated delivery period, please contact us at orders@inkedmemory.io, quoting your order number, and our Customer Experience Team will promptly investigate the matter.

Delivery Address

Please ensure that your delivery address, contact details, and other shipping information are complete and accurate before completing your order.

Inked Memory cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error after placing your order, please contact us immediately. While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has been dispatched.

Failed Deliveries

If delivery cannot be completed because:

the recipient is unavailable,
an incorrect or incomplete delivery address was provided,
the shipment is refused,
customs duties or import charges remain unpaid (where applicable), or
the package is not collected within the courier's required timeframe,

the shipment may be returned to us.

Where applicable, any return shipping charges, redelivery fees, customs charges, or carrier handling costs may be deducted from any eligible refund or charged before the order is reshipped.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other government charges imposed by the destination country.

These charges are determined by local customs authorities and remain the responsibility of the customer unless otherwise stated during checkout.

Unfortunately, Inked Memory has no control over these charges and cannot estimate their amount.

Delivery Delays

Although we make every effort to deliver your order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Customs inspections
Severe weather
Public holidays
Transportation disruptions
Industrial actions
Security incidents
Natural disasters
Courier delays

Where possible, we will keep you informed of significant delays. However, Inked Memory shall not be liable for any loss, damage, or expense resulting from delays caused by circumstances beyond our reasonable control.

Damaged, Incorrect or Missing Orders

Please inspect your order promptly upon delivery.

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please notify us within 7 days of delivery by emailing orders@inkedmemory.io.

To help us resolve the issue quickly, please include:

Your order number
Clear photographs of the item
Photographs of the packaging (where applicable)
A brief description of the issue

We will investigate the matter promptly and work with you to provide an appropriate solution, which may include a replacement, exchange, store credit, or refund where applicable.

Returns, Refunds and Exchanges

This Shipping Policy should be read together with our Refund & Returns Policy.

Eligible products may be returned within 7 days of delivery, provided they remain unused, in their original condition, and meet the requirements outlined in our Refund & Returns Policy.