Refund policy

Effective Date: August 2026

At Inked Memory, every journal is thoughtfully designed to become a treasured family heirloom. We take great pride in the quality of every product we create and want you to shop with complete confidence.

If something isn't right, we're here to help.

7-Day Return Window

We offer a 7-day return policy from the date your order is delivered.

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in its original luxury packaging, including all accessories, inserts, cards, tissue paper, and protective materials.
Show no signs of writing, personalisation, damage, or wear.
Be accompanied by proof of purchase or your order number.

Items returned without prior approval may be refused.

How to Request a Return

To initiate a return, please contact our Customer Experience Team at:

Email: support@inkedmemory.io

Please include:

Your order number
The reason for the return
Clear photographs (where applicable)

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send products back without receiving return authorisation first.

Return Shipping

Unless the return is due to an error on our part (incorrect, defective, or damaged item), customers are responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as Inked Memory cannot be responsible for items lost or damaged during return transit.

Damaged, Defective or Incorrect Orders

Please inspect your package immediately upon delivery.

If your order:

arrives damaged,
contains a manufacturing defect,
is incomplete,
or you receive the wrong product,

please notify us within 7 days of delivery by emailing support@inkedmemory.io with photographs of the item and packaging.

Once verified, we will gladly replace the item or issue an appropriate refund at no additional cost.

Non-Returnable Items

Because many Inked Memory products are intended as deeply personal keepsakes, the following items cannot be returned:

Personalised or custom-made products.
Journals that have been written in, marked, or used.
Gift cards.
Digital products or downloadable content.
Items marked as Final Sale.
Products not purchased directly from Inked Memory.

If you're unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, simply request a return (if eligible) and place a new order once your return has been approved.

Gifts

If your order was marked as a gift and shipped directly to you, you may be eligible for store credit for the value of the returned item.

If the gift was shipped to the purchaser first, any approved refund will be issued to the original purchaser.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow:

3–5 business days for inspection after receipt.
5–10 business days for your bank or payment provider to process the refund.

Original shipping charges, customs duties, taxes, and import fees are non-refundable unless the return is the result of an error by Inked Memory.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

Check your bank account.
Contact your card issuer.
Contact your bank, as processing times may vary.

If you still require assistance, please contact support@inkedmemory.io.

Order Cancellation

Orders may only be cancelled before they have entered production, fulfilment, or shipment.

Once an order has been processed or shipped, it cannot be cancelled and must instead follow this Returns Policy if eligible.

Refused Deliveries

If a shipment is refused or returned because of an incorrect delivery address, failure to pay customs duties or taxes, or failure to collect the package, any refund issued will exclude:

Original shipping charges.
Return shipping charges.
Customs duties, taxes, or import fees.
Carrier handling or return fees.

Our Quality Promise

Every Inked Memory product is carefully inspected before leaving our fulfilment centre.

Our mission is to create timeless keepsakes that families will treasure for generations. If we fall short of that promise, we'll work diligently to make it right.