Privacy policy

 

Effective Date: March 2025

At Inked Memory, we believe trust is the foundation of every meaningful relationship. Whether you're preserving your family's story, purchasing one of our keepsakes, or simply exploring our website, we are committed to protecting your personal information with the same care we encourage families to preserve their memories.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information whenever you visit our website, purchase our products, or interact with our services.

By accessing or using our website, products, or services, you agree to the practices described in this Privacy Policy.

Who We Are

Inked Memory Ltd. is a memory preservation and storytelling company dedicated to helping individuals, families, organisations, and communities globally preserve their stories, wisdom, traditions, and legacy through thoughtfully designed physical and digital products.

For the purposes of applicable data protection laws, Inked Memory Ltd. is responsible for collecting, processing, storing, and protecting your personal information.

Information We Collect

We only collect information that is necessary to provide our products and services, improve your experience, and fulfil our legal and contractual obligations.

Depending on how you interact with us, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Company or organisation details (where applicable)

  • Payment confirmation and transaction information

  • Order history

  • Customer support enquiries

  • Product reviews and feedback

  • Information voluntarily submitted through forms, surveys, competitions, promotions, or customer enquiries

If you choose to share stories, letters, photographs, recordings, or other personal content as part of our products or services, we collect this information solely for the purpose of providing the service you requested.

When you visit our website, we may also automatically collect technical information including your browser type, device information, IP address, pages visited, referral source, and general website usage data. This information helps us improve website performance, enhance security, and provide a better customer experience.

How We Use Your Information

Your personal information is used only for legitimate business purposes, including to:

  • Process and fulfil your orders

  • Deliver physical products and digital downloads

  • Verify payments and process eligible refunds

  • Provide customer support

  • Respond to enquiries and requests

  • Improve our products, services, and website

  • Personalise your shopping experience

  • Send important updates relating to your orders

  • Detect, prevent, and investigate fraud or misuse

  • Comply with applicable legal and regulatory obligations

Where you have provided your consent, we may also send you updates about new collections, exclusive offers, educational resources, events, and storytelling inspiration.

You may withdraw your consent or unsubscribe from marketing communications at any time.

Sharing Your Information

Your privacy is important to us.

We do not sell, rent, or trade your personal information to third parties.

We only share your information where reasonably necessary to operate our business and deliver our products and services. This may include trusted service providers who assist us with:

  • Payment processing

  • Order fulfilment

  • Shipping and logistics

  • Website hosting

  • Customer support

  • Email communications

  • Marketing services

  • Fraud prevention

  • Cloud storage and technology infrastructure

Payment Processing: We share only the information necessary to complete your transaction with authorised payment service providers. These providers process payments on our behalf using secure, encrypted systems and are contractually required to protect your information and comply with applicable privacy and payment security standards.

We may also disclose personal information where required by law or where reasonably necessary to protect our legal rights, investigate fraud, enforce our policies, or safeguard the security of our customers, employees, or business.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our website.

Cookies help us:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website functionality

  • Measure website performance

  • Analyse visitor behaviour

  • Personalise your browsing experience

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

Marketing Communications

If you subscribe to receive updates from Inked Memory, we may occasionally send you information about new collections, product launches, exclusive offers, events, educational content, and other news we believe may be relevant to you.

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send important service-related messages concerning your purchases, deliveries, customer support enquiries, account administration, or changes affecting our services.

Data Security

Protecting your personal information is one of our highest priorities. We implement robust administrative, technical, and organisational safeguards designed to protect your personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Our security measures include secure hosting infrastructure, industry-standard SSL/TLS encryption for data transmitted through our website, encrypted payment processing, restricted access controls, password-protected systems, continuous security monitoring, regular software updates, internal confidentiality procedures, and trusted third-party service providers that maintain internationally recognised security and compliance standards.

Where appropriate, we work only with technology and payment partners that employ advanced security practices, including encryption, network security, fraud detection, and compliance with globally recognised payment and data protection standards.

Payments and Payment Security

Your payment security is important to us.

Inked Memory does not collect, store, or have access to your complete debit card, credit card, bank account details, or other sensitive payment credentials.

All payments made through our website are securely processed by trusted, independent payment providers that comply with internationally recognised payment security standards.

Depending on your location and preferred payment method, your transaction may be processed by providers such as Paystack, Flutterwave, Stripe, or other authorised payment partners.

These providers use secure encryption, fraud detection technologies, and industry-standard payment infrastructure to protect your financial information throughout the payment process.

Your payment information is transmitted directly to the relevant payment provider through secure encrypted connections. Inked Memory receives only the information necessary to confirm payment, process your order, provide customer support, issue refunds where applicable, and maintain accurate transaction records.

We never receive or retain your complete payment card information on our systems.

Each payment provider operates under its own privacy and security policies, and we encourage you to review their respective privacy notices for more information about how your payment information is handled.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to provide our products and services, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Certain records, including financial and tax-related information, may be retained for longer periods where required by applicable law.

When your information is no longer required, it is securely deleted, anonymised, or otherwise disposed of in accordance with applicable data protection requirements.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw your consent to marketing communications.

  • Request a copy of certain personal information you have provided to us.

  • Object to or request restrictions on certain processing activities where applicable.

To protect your privacy and prevent unauthorised access, we may request reasonable proof of identity before processing your request.

Children's Privacy

Many of Inked Memory's products are designed to encourage meaningful conversations and memory preservation across generations, including within families with children. While our products may be enjoyed by children and young people, purchases and account registration must be made by a parent, legal guardian, or another adult who has reached the age of majority in their jurisdiction.

We do not knowingly collect personal information directly from children without appropriate parental or guardian consent where such consent is required by applicable law.

If we become aware that we have inadvertently collected personal information from a child without the necessary consent, we will take reasonable steps to investigate the matter and, where appropriate, securely delete the information from our records.

Parents or legal guardians who believe their child may have provided personal information to Inked Memory are encouraged to contact us, and we will promptly review and address the request in accordance with applicable data protection laws.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services for your convenience.

These websites operate independently from Inked Memory and have their own privacy policies and practices. We are not responsible for the privacy, security, or content of any third-party website, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technology, or privacy practices.

The latest version will always be available on our website together with the updated effective date. Your continued use of our website or services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any of your privacy rights, please contact us:

Inked Memory Ltd.

13 Babatope Bejide Crescent, Lekki Phase 1, Lagos State, Nigeria. 

Email: info@inkedmemory.io
Website: www.inkedmemory.io

We are committed to handling every privacy enquiry promptly, fairly, and in accordance with applicable data protection laws.