Position Title: Business Development and Operations Manager
Location: 13 Babatope Bejide Crescent, Lekki Phase 1, Lagos State
Reports to: Ag. Chief Executive Officer (CEO)
Employment Type: Full-Time

About Inked Memory Ltd.

Inked Memory Ltd. is an innovative Memory Preservation and Storytelling Publishing Company helping individuals, families, organizations, and governments preserve their stories and legacies through timeless keepsakes. Our range includes personalized journals, photobooks, coffee table books, memoirs, autobiographies, and digital memory gifts. As we grow our impact and expand our portfolio, we seek a proactive Business Operations Manager to build and optimize systems, coordinate cross-functional teams, and drive operational excellence across the business.

Role Overview

The Business Operations Manager will play a critical role in ensuring the smooth functioning of internal operations, overseeing workflows, managing vendor relationships, and supporting project delivery across all departments. This role requires a high level of organization, problem-solving skills, and experience in coordinating projects, logistics, and people in a fast-paced creative environment.
The ideal candidate is a systems thinker with exceptional attention to detail, a bias for execution, and a passion for efficient operations, storytelling, and customer satisfaction.

Key Responsibilities

Operations & Systems Management

• Oversee workflows across production, packaging, logistics, HR, and customer service to ensure seamless daily operations.
• Manage procurement, inventory, and vendor coordination to guarantee timely and quality product delivery.
• Establish and maintain SOPs that enhance efficiency, scalability, and quality assurance.

Project Execution & Fulfillment Oversight

• Lead the execution of key projects, including product launches, campaigns, and custom orders across departments.
• Manage order fulfillment processes and vendor relationships to ensure timely, high-quality service delivery.
• Monitor risks, track progress, and ensure all deliverables meet timeline, budget, and quality standards.

Customer Experience & Strategy Support

• Supervise communication, resolve customer issues, and uphold a premium customer experience.
• Collaborate with marketing and support teams to integrate customer feedback into service and product enhancements.
• Analyze operational metrics, prepare reports, and support leadership in strategic planning and review cycles.

Business Development & Revenue Growth

• Design and execute sales strategies targeting individuals, corporates, and institutional clients to drive revenue.
• Identify and cultivate new partnerships and distribution channels aligned with the brand’s mission.
• Represent the company at key events to boost visibility, generate leads, and close high-value deals.

Key Performance Indicators (KPIs)

• Operational Efficiency Rate – Time/cost savings from process optimization
• Project Delivery Timeliness – % of projects delivered on time and within budget
• Customer Fulfillment Accuracy – % of error-free deliveries and satisfied orders
• Vendor SLA Performance – Quality and reliability of suppliers/vendors
• Cost Optimization – Reduction in operational costs without compromising quality
• Process Compliance – Adherence to SOPs and workflow standards

Qualifications

Education:

• Bachelor’s degree in Business Administration, Operations Management, Project Management or related field.
• A Master’s degree, MBA, or relevant certifications is an advantage.

Experience:

• 2–5 years of experience in business operations, project management, logistics, or process improvement.
• Experience working in a creative, publishing, lifestyle, or e-commerce company is a plus.
• Proven experience managing cross-functional teams, vendors, and complex workflows.

Skills & Competencies:

• Strong leadership, organizational, and analytical skills.
• Proficiency in project management tools, CRMs, Excel, and performance dashboards.
• Strong communication skills and ability to work across departments.
• High emotional intelligence and people management abilities.

Personal Attributes:

• Process-driven and detail-oriented with strong execution skills.
• Adaptable and calm under pressure, with a can-do attitude.
• Passionate about storytelling, systems thinking, and operational excellence.
• Energetic team player who can lead from the front and support from behind.

Working Conditions

• Based in Lekki, Lagos
• Core hours: Monday to Friday, 9:00 AM to 5:00 PM (with occasional flexibility)\
• Travel may be required to coordinate vendors, events, or logistics partners.

Benefits

• Competitive salary with performance-based bonuses
• Health insurance and wellness support
• Growth opportunities, training, and leadership development
• Recognition programs and rewards for innovation and high performance
• Collaborative, purpose-driven culture with room for creativity and ownership

At Inked Memory, we’re building more than a business, we’re preserving legacies. Join us in creating systems that make it possible for memories to last forever.