Position Title: Delivery Officer (Lagos)
Location: 13 Babatope Bejide Crescent, Lekki Phase 1, Lagos State
Reports to: Business Development and Operations Manager
Employment Type: Full-Time

About Inked Memory Ltd.

Inked Memory Ltd. is Africa’s leading Memory Preservation and Storytelling Publishing Company helping individuals, families, organizations, and governments preserve their stories and legacies through timeless keepsakes. Our offerings include personalized journals, memoirs, coffee table books, photobooks, and digital memory gifts. As we expand our customer base, we are seeking a reliable and courteous Delivery Officer (Dispatch Rider) based in Lagos to ensure timely and safe delivery of our memory products to clients across the city.

Role Overview

The Delivery Officer will be responsible for delivering Inked Memory products (such as journals and books) to customers, vendors, and partners across Lagos in a timely and professional manner. This individual plays a critical role in ensuring excellent customer experience, protecting the quality of our products during delivery, and upholding the brand’s values in every client interaction. The ideal candidate is punctual, familiar with Lagos routes, and committed to service excellence.

Key Responsibilities

Delivery & Logistics Coordination

• Safely deliver packaged products to customers, retail partners, and vendors across designated Lagos routes.
• Collect products from the office and ensure secure handling and accurate delivery based on client addresses.
• Use maps, GPS, or delivery apps to optimize routes and improve delivery timelines.

Customer Interaction & Brand Representation

• Communicate politely and professionally with clients during delivery.
• Collect acknowledgements, verify orders upon handover, and ensure positive customer experience.
• Serve as a brand ambassador by maintaining a clean, professional appearance and friendly demeanor.

Maintenance & Reporting

• Maintain the assigned delivery bike in good condition and report faults or required maintenance promptly.
• Keep accurate records of deliveries, pickups, and daily routes.
• Provide timely updates to the operations team and escalate delivery challenges when necessary.

Key Performance Indicators (KPIs)

• On-time Delivery Rate – % of deliveries completed within expected timeframes
• Delivery Accuracy – Number of successful and error-free deliveries
• Customer Satisfaction Score – Feedback and experience from delivery interactions
• Route Optimization – Ability to choose smart, traffic-free, efficient routes
• Bike Maintenance Compliance – Timely reporting and upkeep of delivery vehicle
• Professional Conduct – Courteous and consistent client engagement

Qualifications

Education & Certification:

• Minimum of SSCE (Senior Secondary School Certificate)
• Valid Rider’s Permit and Driver’s license
• Familiarity with Lagos roads and traffic regulations

Experience:

• Minimum of 1–2 year’s experience in dispatch/delivery or logistics roles in Lagos
• Experience with mobile delivery apps or tracking tools is an advantage
• Prior work with courier services or customer-facing delivery is a plus

Skills, Requirements & Competencies:

• Ability to ride responsibly and safely under Lagos traffic conditions
• Good communication and interpersonal skills
• Time management and attention to detail
• Ability to follow instructions and work independently
• Punctual, honest, and well-organized
• Calm and respectful under pressure
• Neat appearance and strong sense of responsibility
• Willingness to go the extra mile to ensure customer satisfaction

Working Conditions

• Role is based in Lagos with deliveries expected across the mainland and island
• Core hours: Monday to Saturday, 9:00 AM to 5:00 PM (with occasional flexibility)

Benefits

• Competitive monthly salary and delivery performance bonuses
• Airtime, fuel, and bike maintenance allowance
• Health support and wellness package
• Regular training on safety, etiquette, and customer care

At Inked Memory, every package we send tells a story. Join us in making meaningful memories reach every doorstep with care, speed, and excellence.